For many busy restaurants, the challenge we hear from owner/operators is having to need more than one host to greet customers out front. The problem they have is, if the receptionist has to go seat the guests themselves, the front desk has no one there to greet guests as they walk in the door while the host is seating guests. This is especially problematic at larger restaurants where it may take 2 to 3 minutes to go seat the guest and return to the front desk. One especially large restaurant we consulted had 4 hosts to ensure someone is able to greet guests as multiple hosts were either walking guests to their seat, or taking reservations or orders over the phone. It was largely inefficient, and during times or days when it wasn't as busy, the hosts would end up doing nothing or passing time chatting with each other, neither of which looked professional for the image of the restaurant.
They were able to reduce the hosting staff by half and see no reduction in customer service or response time by deploying two of our receptionist robots up front. No matter how busy it got, the robots could take the guests to tables nonstop and return, allowing the human hosting staff to be stationed at the front at all times. A person would always greet guests as they walked in, and guests would be taken to their tables efficiently and accurately. The robots themselves can bring menus, tableware and napkins at all times, making the operation run smoothly. The models that are best suited for this purpose are the
ColliBot,
KettyBot, and the
BellaBot.